Terms of Use

1. Agreement to these terms

Coovie ("Coovie," "we," "us," or "our") offers the Coovie website at coovie.ai, our web application, APIs, MCP endpoints, documentation, waitlist, and any related features or updates (collectively, the "Service"). By visiting the site, joining the waitlist, creating an account, or otherwise using the Service, you agree to these Terms of Use ("Terms"). If you accept on behalf of an organization, you confirm you have authority to bind that organization, and "you" means that entity. If you do not agree, do not use the Service.

We may update these Terms from time to time. When we do, we will revise the date above and, where appropriate, provide additional notice through the Service. Continued use after changes take effect means you accept the updated Terms.

Please read these Terms carefully. They include an agreement to resolve most disputes through binding arbitration on an individual basis, not in court or as part of a class action, and a waiver of jury trial where permitted by law.

2. Privacy

Our handling of personal information is described in our privacy practices. By using the Service, you consent to the collection and use of information as described there. If you use the Service on behalf of an organization, you are responsible for providing any notices and obtaining any consents required for your end users.

3. The Service

Coovie builds operational intelligence from connected workplace conversations—such as email, Slack, and Microsoft Teams—and exposes that context to authorized agentic applications through MCP and related interfaces. Features may change during early access, preview, or beta periods. We may modify, suspend, or discontinue any part of the Service with or without notice.

You must provide accurate registration or waitlist information when requested and keep your account credentials confidential. You are responsible for activity under your account. If you are under 18, you may use the Service only with consent of a parent or guardian. The Service is not directed to children under 13, and we do not knowingly collect information from them.

We may set usage limits, retention policies, or storage caps for the Service and may deactivate accounts that remain inactive for an extended period.

4. Acceptable use

You are responsible for content you submit, connect, or make available through the Service ("Your Content"). You agree not to use the Service to:

• Violate law or the rights of others, including intellectual property and privacy rights
• Upload malware or attempt to disrupt, probe, or gain unauthorized access to the Service
• Send spam, run unauthorized promotions, or scrape the Service except as we expressly allow
• Reverse engineer, copy, or resell the Service except as permitted by law or by us in writing
• Circumvent security, rate limits, access controls, or geographic restrictions
• Misrepresent your identity or affiliation, or use the Service to harm others

We may investigate violations, remove content, suspend or terminate access, and cooperate with authorities where appropriate. If we block your access, you agree not to evade that restriction.

Employees or agents of companies offering products that compete materially with Coovie may not access the Service without our prior written permission.

5. Fees and payment

Some features may require payment in the future. If you purchase paid features, you agree to provide valid payment information and pay all applicable fees and taxes. Unless stated otherwise at purchase, fees are non-refundable. Subscriptions may renew automatically until cancelled. We may change pricing with reasonable advance notice. Payment processing may be handled by third-party providers subject to their terms.

6. Software and intellectual property

The Service, including software, models, designs, text, and other materials we provide ("Coovie Materials"), is owned by Coovie or its licensors and protected by intellectual property laws. Except for the limited rights needed to use the Service as intended, no license is granted to you. You may not copy, modify, distribute, or create derivative works from Coovie Materials without our permission.

Coovie names, logos, and branding may not be used without our prior written consent. Other trademarks appearing in the Service belong to their respective owners.

You retain ownership of Your Content. You grant Coovie a worldwide, non-exclusive, royalty-free license to host, process, display, and use Your Content as needed to operate, secure, improve, and provide the Service, and as described in our privacy practices. You represent that you have the rights to grant this license and that Your Content complies with these Terms.

Feedback you provide may be used by Coovie without restriction or compensation to you.

7. Third-party services

The Service may link to or integrate with third-party platforms such as email providers, Slack, Microsoft Teams, cloud hosts, analytics tools, or MCP clients. Your use of those services is governed by their own terms and privacy policies. Coovie does not control third-party services and is not responsible for their availability, security, or practices. You are responsible for any fees charged by third parties.

8. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Coovie disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, secure, or that outputs from agentic systems connected through Coovie will be accurate or suitable for any particular decision.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COOVIE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID COOVIE FOR THE SERVICE IN THE SIX MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. If you are dissatisfied with the Service, your sole remedy is to stop using it.

10. Indemnification

To the extent permitted by law, you will defend and indemnify Coovie and its affiliates against claims, damages, and expenses (including reasonable attorneys' fees) arising from Your Content, your use of the Service, or your violation of these Terms or applicable law. Coovie may assume control of a matter subject to indemnification, and you will cooperate with our defense.

11. Dispute resolution and arbitration

Most disputes between you and Coovie should be resolved informally first. Please contact us at [email protected] before starting formal proceedings.

If we cannot resolve a dispute within sixty (60) days, you and Coovie agree that disputes arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small claims court if eligible. The Federal Arbitration Act governs this section.

You and Coovie waive any right to participate in a class, collective, or representative action. The arbitrator may award relief only on an individual basis. Arbitration hearings will take place in a reasonably convenient location or be conducted remotely as the rules allow.

If any part of this arbitration section is found unenforceable, the remainder of these Terms will continue in effect, except that if the class-action waiver is invalid, this entire arbitration section may be void.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, create risk for us or others, or for operational reasons. Upon termination, provisions that by their nature should survive will remain in effect, including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution.

13. General

These Terms are the entire agreement between you and Coovie regarding the Service and supersede prior agreements on the same subject. They are governed by the laws of the State of Delaware, excluding conflict-of-law rules. For disputes not subject to arbitration, you and Coovie consent to exclusive jurisdiction in the state and federal courts located in Delaware.

You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remaining provisions remain in effect. Notices to you may be sent by email or posted through the Service.

Coovie is not liable for delays or failures caused by events beyond our reasonable control, including outages, natural disasters, labor disputes, or failures of third-party providers.